Privacy Policy

Last updated: December 2025

East Coast Diesel & Auto Electrical (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, stored, and managed when you interact with our website, services, online forms, and mobile communications.

Our business operates in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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Information We Collect

We may collect personal information when you:

  • Visit our website at eastcoastdiesel.net.au
  • Submit a service enquiry form
  • Contact us by phone, email, or social media
  • Book an on-site service with one of our mobile diesel mechanics
  • Request a quote or breakdown assistance
  • Engage with us for auto electrical services, diesel diagnostics, or heavy vehicle repairs

The information collected may include:

  • Name
  • Phone number
  • Email address
  • Business name
  • Vehicle or equipment details
  • Service location
  • Online form submissions or messages
  • Any information you voluntarily provide when requesting a service

We may also collect non-identifying technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website
  • Cookies and tracking preferences

This data helps improve user experience and supports SEO and analytics.

How We Use Your Information

Your personal information may be used for the following purposes:

  • Responding to service enquiries
  • Providing on-site diesel mechanic or auto electrical services
  • Scheduling bookings and managing communication
  • Sending service reminders or follow-up correspondence
  • Improving website performance and user experience
  • Internal business administration and record-keeping
  • Supporting safety, warranty, and compliance documentation
  • Marketing our services (where consent has been provided)

Keywords relating to our core services (such as diesel mechanic, mobile auto electrician, heavy vehicle mechanic, truck breakdown service, and on-site diesel mechanic Maitland) may be used in internal analytics to better understand customer demand and improve content relevance across our website .

How We Store and Protect Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Misuse or loss
  • Modification or disclosure

Information may be stored in secure digital systems with restricted access.

Electronic communication (emails, contact forms) is protected using secure server technology where possible.

Sharing of Personal Information

We do not sell, rent, or trade your information.

Information may be shared with:

  • Our internal team members (for service delivery purposes)
  • Third-party providers who support our operations (e.g., website hosting, scheduling tools)
  • Regulatory bodies if required by law or for safety compliance

All third-party providers are expected to follow suitable data protection practices.

Cookies and Website Tracking

Our website may use:

  • Cookies
  • Google Analytics
  • Tracking tools used by search engines or social media platforms

These tools help us understand visitor behaviour, optimise our content, and improve SEO performance.
 You may disable cookies in your browser settings if preferred.

Third-Party Websites

Our website may include links to external resources such as:

  • Service information pages
  • Google Maps listings
  • Industry information or safety guidelines

Links to key internal service pages such as our Auto Electrical Services page and Contact Us page are included for customer convenience.

We are not responsible for the privacy practices of third-party websites.

Access to Your Information

You may request access to the personal information we hold about you.
 You may also request corrections if the information is inaccurate, incomplete, or out of date.

All privacy-related requests may be sent to:

admin@eastcoastdiesel.net.au

Marketing Communications

We may send updates about our services, including:

  • Mobile diesel mechanic updates
  • Heavy vehicle electrical service information
  • Emergency breakdown support updates
  • Promotional offers (only where permission has been provided)

You may opt out of marketing at any time by contacting us directly.

Data Retention

Personal information may be retained for business record-keeping, compliance, or warranty purposes.


 Data is securely stored and deleted when no longer required for operational or legal purposes.

How to Make a Privacy Complaint

If you have concerns about how your personal information has been handled, you may contact us directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updates to This Policy

This Privacy Policy may be updated periodically.
 Changes will be published on this page with an updated revision date.

Contact Us

For privacy enquiries, access requests, or corrections, please contact:

East Coast Diesel & Auto Electrical
 Email: admin@eastcoastdiesel.net.au
 Phone: 0403 400 517
 Location: Maitland & Hunter Region, NSW

You may also visit our Contact Us page for more information